Returns and reprints.

If a part arrives damaged in transit, or fails because of something on our side, adhesion, a dropped layer, a machine fault, we reprint it at no charge. Tell us within 7 days of delivery with a photo of the issue.

If a print fails because of the model itself, for example a wall too thin to hold its shape or an overhang beyond what the material can bridge, we will tell you exactly what needs to change before we run it again. That reprint may carry a cost if the design needs real rework on our end.

Custom parts are made specifically for your file and are not eligible for a change of mind return once printing has started. Catalogue items in original, unused condition can be returned within 14 days for a refund of the item price, you cover return shipping.

None of this involves real payments yet, this is a proof of concept site. The policy describes how the finished service will work.